We hope you love your Phash purchase, however if it’s not quite right, you can return it for a refund
To be eligible for a refund, please make sure you meet the following criteria:
- Your returns request must be submitted through our portal within 14 days of receiving your parcel.
- The garment/s must be unworn and in perfect re-saleable condition.
- All security ribbons, and tags, must be firmly attached to your garment/s.
- Your refund will be issued within 3 – 5 working days once the return has been validated.
If your return does not meet our criteria, we reserve the right to return the item/s back to you. Alternatively, you may be issued with a Gift Card, which has no expiry date.
Please kindly note that all refunds will be issued back to the original method of payment, under the following timescales:
- Credit/Debit Card (2-3 days)
- ApplePay (2-3 days)
- PayPal (Instantly)
- Klarna (Instantly)
- Gift Card (Instantly)
- Amazon (2 – 3 days)
Please note, all Phash returns now need validating to ensure we’re protecting our customers against a significant increase in returns fraud. This final step also allows us to process your refund within 3 – 5 working days of receipt, so you’re not waiting any longer than necessary.
Please contact us at contactus@phash.co.uk to arrange your return
